Deep9(TM) Thursday, July 29th, 2009
Deep9 Privacy Policy

Deep9 Corporation has created this privacy statement to describe our privacy policy which represents our firm commitment to protect our users' privacy. The following discloses our information gathering and dissemination practices.

The Deep9's Products and Services generally track, among other things, the IP address, time of day, and browser software used when the sites are accessed. This information may, or may not, be called upon at any time in the future only for administrative purposes to ensure our customers have the best possible experience with our Web sites and services.

Cookies
In order to provide the best possible user experience, our product(s) may use cookies to keep track of a user's individual sessions. These cookies allow our products to intelligently update user's machines with new or updated information. We can also use cookies (at a user's request) to save login ID information so users need not re-enter them each time they use our products.

User Information
The "Deep9 Customer Services Activation Form", "Deep9 Partner Registration Forms", and the "Deep9 Registration Form for Auditors and Investigators" require users to provide valid identification and contact information (name and e-mail address). We use this information from the registration form to send the user information about our company and future upgrades to these products and services. Deep9 does not disclose, sell, or in any manner otherwise use or distribute this information.

Only authorized Deep9 personnel (or those authorized by state or federal law agencies) have access to your account information - however no one can access your stored files, unless you either provide them with your account login credentials or a duly authorized and registered auditor or investigator. Deep9 administrators conduct regular audits to ensure the integrity of the data (i.e. check for hacks or other malicious acts). Furthermore, the very operation of our Deep9 Sever software ensures file integrity and absolute confidentiality.

Private Forums
The Deep9 Products allow users to upload documents of any type for access by other limited groups of users. To protect users' privacy, our products allow users to restrict other people from accessing their information (see Security, below).

File Privacy
Deep9 considers files archived via our products to be private property of the customer. Deep9 does not monitor, edit or disclose the contents of users' private communications, unless we are required to do so:

  • by law;
  • to comply with legal process;
  • if necessary to enforce the Deep9 Terms of Service Agreement;
  • to respond to claims that such communications violate the rights of third-parties;
  • to protect the rights or property of Deep9 or others.

Third Party Links
Deep9's Web site(s) may contain links to other third party Web sites. Deep9 is not responsible for the privacy practices or the content of a third party's Web site. These links do not use the information we gather from users in any way.

Security
Deep9's products have extensive security features intended to protect the loss, misuse and/or alteration of our users' information, including:

  • SSL Connection: All Deep9 Products establish a Secure Socket Layer (SSL) connection with a user's browser before login. SSL prevents others from easily reading information as it is passed between the server and a user's browser.
  • User Login ID and Password: Only the combination of valid Login ID and Password allows access to a user's information and files.
  • Digital Certificates: A digital certificate assures a user's browser that the server sending it files is a Deep9 servers. Digital Certificates prevent others from pretending/masking themselves as Deep9 servers and sending harmful things to user computers, or accessing user files. Deep9's products require users to grant permission to Deep9 (verified by our Digital Certificate) in order to publish and retrieve files properly.
  • Secret Password: User passwords ARE NOT stored on the Deep9 servers, rather they are hashed (similar to a fingerprint) with a secure one-way hash algorithm, the results of which ARE stored in the Deep9 Server's database. When logging in, the user password entered is hashed and the resulting fingerprint is compared with the fingerprint record stored in the Deep9 server.
  • Encrypted Files: User files are encrypted on the Deep9's servers, so no one can see a user's files unless they are directly and explicitly given permission by that user.

Change/Modify
At any time you may login to Deep9's products to edit any or all of your provided account information.

Opt Out
At any time a user may request to be removed from any Deep9's customer database, ensuring that they no longer receive announcements or promotions from Deep9.

Contacting Deep9
If you have any questions about this privacy statement, the practices of Deep9 Corporation, or your dealings with the Deep9's products, you can contact:

Deep9 Corporation
3121 West Government Way, Suite 2B
Seattle, WA, USA 98199
(206) 405-3337